British Airways to stop using ‘ladies and gentlemen’ announcement to promote diversity
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British Airways has adopted more inclusive language to customers by advising pilots and crew members to drop its “ladies and gentlemen” announcement for passengers onboard its planes. The airline wants its customers to feel welcome when travelling with them. British Airways is not the only one who started taking action; other airlines include Lufthansa, easyJet, Air Canada and Qantas. Daily Express shares more.
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